Cook’s strives to excel in Customer Service and therefore we do our best to ship all orders received by 12:00pm (CST) the same day. Orders received after hours will ship the following business day. We ship most of our orders via UPS, with Fed-Ex used as a secondary source. Larger items may ship freight carrier. You may expect delays when:
Merchandise is shipped direct from the manufacturer
Merchandise is of an irregular size or requires common carrier delivery
Merchandise is on back order from the manufacturer
Cook’s currently only offers online shipping to the Continental United States. We are happy to take orders from customers outside of the Continental U.S., but we ask that those customers call our customer service team toll-free at (866) 613 - 2632 to place their orders. Additionally, we can serve customers internationally, but we ask that those customers call to order as well.
Shipping & Handling - Methods and Charges:
At Cook’s we do our best to offer competitive rates on shipping. We do not ship items to P.O. Boxes.
Oversize Charges:
Items that are unusually heavy or large will incur an additional charge in addition to the standard shipping charges. These charges are noted on the individual product web pages as an "Oversize Charge". These generally apply to items that have a length or width greater than 48 inches or a weight over 75 pounds.
Additional Charges:
All items above 300 lbs. or requiring a lift gate, are subject to additional shipping costs, and a customer service representative will call you after your order has been placed to go over these charges if applicable.
Cook's can use the customer's UPS account number, if the account becomes closed and Cook's Correctional is billed for the cost, the customer is responsible for the shipping and an additional $25 fee
Liftgate Delivery:
This service is available for an additional fee, customer service will contact you if a liftgate is needed for delivery. A liftgate will lower the goods from the truck to the ground, and you will be responsible for the merchandise once it is lowered to the ground, the driver is not required to remove the item from the truck or bring the item inside.
Redelivery/Storage Fees:
If the freight carrier attempts delivery and is unable to deliver for reasons that are within your control, redelivery fees may apply. For refused shipments you will be responsible for full freight charges and applicable fees going both ways if they are refused for any reason other than the shipment was damaged in transit or if the shipping error was made by Cook's
Split Shipments:
We will do our best to ship all items at the same time in the most effective packaging possible. Most orders will ship from our distribution center located in Warrenville, Illinois. If any item in your order is unexpectedly out of stock or backordered for an unusually long time, you will receive a notice from us. In some cases, Cook’s may drop ship an item directly from the manufacturer causing shipping delays based on the manufacturer's policy.
Order Tracking:
For order status and tracking information, please contact our customer care team:
Email us at customerservice@cooksdirect.com
Call us toll-free at (866) 613-2632
Residental Shipments:
Orders that are over $75 that ship directly to a residence will require a signature. If no one is available to sign for the package, the carrier will leave a note with directions on how to obtain the package.
Holiday Shipping Policy
During the holidays it becomes more difficult to keep up with demand. Cook's is committed to shipping all orders received by 12 noon (CST) that same day. Once the order has left our warehouse, Cook's has no control over the exact day of when the order will actually reach its destination. Orders that are critical in nature, it is best to contact a Cook's Customer Service representative to discuss the best possible routing for your order. Contact us at (866) 613 - 2632.
Cook's has no control over shipping dates and times of orders that are drop-shipped directly from the manufacturer.