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  • Frequently Asked Questions

    Q: Can I buy from CooksDirect.com even if I am not at an institutional facility?
    YES! Although Cook's Direct carries products oriented toward the institutional kitchen, it is also open to the public. Many of the equipment and smallwares items are appropriate for camps, daycare facilities, or churches where durability and safety are a concern. All our products can be used in an institutional or commercial setting.

    Q: What if I am tax-exempt and I am seeing tax on my order?
    Please contact us here and we can guide you through providing tax-exempt certification or link you to your correct account.

    Q: What if I don't want to place my order online?
    One of our Customer Service Representatives will be happy to take your order over the phone for you, please call 1-866-613-2617. Have the item numbers and manufacturer name of the items you are interested in purchasing ready and your credit card information and they can quickly assist you in your transaction. They can also assist you with any questions you may have regarding the products.

    Q: I am already a customer. Can I order on my existing account that I use for telephone orders?
    Yes, please contact us here and we will send you your authorization code needed when you register to link to your existing account. As you place future orders, you will need to log into your account when you start shopping and then as you checkout the order will automatically be added to your account, just like it is when you order over the phone.

    Q: Do you accept PO 's or allow customers to purchase on credit?
    Yes, if you are interested in possible credit terms with Cook's Direct, please contact us here or contact our customer service team at 1-866-613-2617.

    Q: Can I return an item?
    Yes, items can be returned within 30 days if they are not damaged. In some cases, shipping and restocking fees may apply. Please refer to our Return Policy for more information.

    Q: If my item breaks, how do you handle warranties?
    Items sold by Cook's Direct come with the manufacturer's warranty. All warranty issues are handled directly with the manufacturer and their service agencies.

    Q: Do you charge sales tax?
    Yes, Cook's Direct charges sales tax based on a variable rate depending on where the shipment is being sent and if tax is required to be collected by the state.

    Q: Is there an extra shipping charge for items on backorder?
    No additional shipping charges will occur after you receive your final checkout total.

    Q: Do you offer leasing options on equipment and supplies?
    No, Cook's Direct does not offer leasing.

    Q: Do you sell used equipment and supplies?
    Yes, we sell our gently used inventory through the Cook's Direct eBay Store >>.

    Q: Where will CooksDirect.com ship to?
    Cook's Direct will ship to anywhere in the United States. For orders shipped to Alaska, Hawaii, or Puerto Rico additional shipping charges will be applied. Unfortunately, we are unable to deliver to PO and APO/FPO boxes.

    Q: What shipping methods do you use?
    Cook's Direct ships most items via FedEx, USPS or USPS. Larger items may be shipped via freight line shipments.

    Q: Where is the shipping origin?
    Many items will ship from our warehouse in Warrenville, IL. Some items not in stock may be shipped directly from the manufacturer's warehouse.

    Q: After I place an order, how fast do you ship?
    Our goal at Cook's Direct is to ship your items out to you as soon as possible. Items that are in stock in our warehouse will be shipped within 1 business day after the order is processed. Items not in stock will be shipped directly from the manufacturer.

    Q: Can I buy quantities other than those shown on your website?
    If you would like a specific quantity that is not offered on the website, you can call our toll free number at 1-866-613-2617 and a customer service representative will help you decide on a quantity to best suit your needs.

    Q: Where is Cook's Direct located?
    Cook's Direct is headquartered in Warrenville, Illinois, a suburb of Chicago.

    Q: If my question was still not answered, how can I contact you?
    Please call the Cook's Direct Customer Service Department at 1-866-613-2617 and a representative will be happy to answer any questions you may have.