Sales Support Specialist
Cook’s Direct, Inc., located in Warrenville, Illinois, is a distributor and the reselling leader of commercial kitchen supplies and equipment for large volume foodservice operations. Our employees strive to provide the best products and most knowledgeable response to our customers.
We are seeking a sales-oriented, energetic individual, who will be responsible for assisting institutional sales with quotes, orders, bids, customer inquiries and problem resolution. The Sales Support position reports to the VP of Sales. This position also supports the project team and education team.
Located in Warrenville, IL | Full-Time | Entry Level
Support segment specific customer accounts
Initiate quote requests to manufacturers and manufacturer reps
Process orders and quotes (MS Business Central & AutoQuotes)
General customer quote/order follow up, as needed
Assist specific territory SR’s and/or manager with customer follow-up as required
Update customer records in Business Central & CRM
Manage relevant inbound calls promptly and make outbound calls as needed
Add value to the customer and company by cross-selling and up-selling appropriate products
With discretion and independent judgment, solve customer issues quickly and effectively
Attend in-house training opportunities to assist in learning the industry
QUALIFICATIONS AND SKILLS
Thorough understanding of customer relations, operations, and sales
Ability to diagnose customer problems and prescribe effective solutions
Conscientious, organized, detail and result oriented
Proficient in Microsoft Office Products such as Word, Excel, and Outlook
Excellent written and verbal skills
Clear and pleasant phone voice using appropriate diction
Compose business letters, e-mails, and quotations free from errors
Have basic math skills
Cook’s Direct offers competitive salaries
Health, Dental and Vision benefits package
Cook’s Direct Inc. provides a competitive compensation package, a great working environment, work from home option on Monday and Friday and a full line of competitive benefits including medical, dental, life, AD&D, LTD, 401(k), and vacation time. If you are interested, so are we. Please apply!
Cooks Direct is committed to creating a diverse environment and is proud to provide equal employment opportunities in all employment practices. We will honor your experiences, perspectives, and unique identity.
Apply today by emailing us your resume! >>