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Safe and Secure: www.cooksdirect.com has been validated and is authentic. Cook’s Direct also uses SSL for secure transactions by encrypting all data to and from the site. The parent organization for Cook’s Direct holds a website identity assurance warranty of $50,000. This means that you are insured for up to $50,000 when relying on the information provided by IdAuthority™ on this site.
“This was a very positive shopping experience. Everything was as expected.” From Alana A. 6/14/11 – we couldn’t have said it better! That rating is on Amazon.com where we have 400+ reviews and counting with 97% positive feedback. Okay, if that’s not enough, take a look at our listing on ResellerRatings.com where we have a lifetime rating of 9.55/10.
100% Satisfaction: Your satisfaction is our top priority! If you’re not happy with our service or products we’ll work with you to make it right, quickly and painlessly. If you’re not satisfied, contact us immediately at 1-866-613-2617 or customerservice@cooksdirect.com.
Live Customer Service: Our team consists of real, live people right here in Illinois who want to help you. We’re trained on the products we sell, in contact with the vendors we carry and we’ve been doing this for 15 years! Call us at 1-866-506-3048 or use the Click to Chat Now button on the search bar (Mon-Fri 6:30am to 5:30pm CST).
Quick Shipping: All in stock items ship within 24 hours and if you’ve ordered something shipping directly from the manufacturer, we expedite your order. Typical shipping times are posted on each item on the site so you know what to expect. If there is an extended lead time, we call you to discuss your options rather than waiting for you to call us!
Exclusive Products: Cook’s Brand products are items that we’ve designed and manufacture. These are typically specialized foodservice items for the busy, high volume kitchen. For years, customers would have us looking for products that we just couldn’t find. After a while, we realized there was a void in the market place – so we jumped in to fill it. Look for Cook’s Brand items – you’ll only find them here!
Chef Owned: Our founder is a graduate of the Culinary Institute of America, who has been in the food service industry for over 40 years from Chef to Operator and now as a distributor. Believing that having ‘the right tool for the job’ is important, we select products from a Chef’s point of view focusing on function, quality and value.
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Shipping PolicyCLICK HERE TO SEE OUR SHIPPING RATE TABLE Cook’s strives to excel in Customer Service and therefore we do our best to ship all orders received by 12:00pm (CST) the same day. Orders received after hours will ship the following business day. We ship most of our orders via UPS, with Fed-Ex used as a secondary source. Larger items may ship freight carrier. You may expect delays when:
Cook’s currently only offers online shipping to the Continental United States. We are happy to take orders from customers outside of the Continental U.S., but we ask that those customers call our customer service team toll-free at 1-866-506-3048 to place their orders. Additionally, we can serve customers internationally, but we ask that those customers call to order as well. Shipping & Handling - Methods and Charges: All orders over $2,000 will be assessed a freight charge of 4% of the order total plus any applicable Oversize Charges. See Oversize Charge disclaimer below. Oversize Charges: Additional Charges: Split Shipments: Order Tracking:
Residental Shipments Holiday Shipping Policy |
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