ReturnsWe understand that sometimes unfortunate situations may occur with your order. Our goal at Cook's Direct is to ensure that your experience during a return or warranty replacement is as seamless as possible. We've listed the following steps to take when initiating a return:
Damaged during transitPlease REFUSE delivery of any shipment that arrives damaged! If your package arrives with visible damage to the box and you are unsure of the condition of your order, please address this issue with the shipping company and refuse the delivery. Please contact us at firstname.lastname@example.org or 1-866-506-3048 immediately and we will initiate the replacement process for you.
Return ProcessAll items have a 30 day return period from the point of customer receipt of shipment. Depending on the manufacturer, you may be charged a restocking fee of up to 25% (in most cases this is 15%). There might be return freight charges as well, depending on the manufacturer. If you have any questions regarding return policies on a specific manufacturer or product, please consult our Customer Service team at 1-866-506-3048 or email us at email@example.com. Please refer to the list below for criteria of returning an order:
Refund ProcessOnce a refund has been initiated, a call-tag will be emailed to the customer. The customer will be required to ship back the product to the manufacturer or Cook's Direct. Upon receipt and inspection of returned product(s), the customer will be refunded using the original payment method (paypal, credit card, amazon, etc.) and will be credited for the amount paid for the item(s) minus any restocking and/or return shipping charges.
If you have any questions regarding your order, contact our customer service team. We can help you with tracking shipments, product returns, and copies of supporting documents, warranty information, installation questions, and any questions about existing orders!
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Address: Cook's Direct, Inc; 27725 Diehl Rd; Warrenville, IL 60555