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Safe and Secure: www.cooksdirect.com has been validated and is authentic. Cook’s Direct also uses SSL for secure transactions by encrypting all data to and from the site. The parent organization for Cook’s Direct holds a website identity assurance warranty of $50,000. This means that you are insured for up to $50,000 when relying on the information provided by IdAuthority™ on this site.
“This was a very positive shopping experience. Everything was as expected.” From Alana A. 6/14/11 – we couldn’t have said it better! That rating is on Amazon.com where we have 400+ reviews and counting with 97% positive feedback. Okay, if that’s not enough, take a look at our listing on ResellerRatings.com where we have a lifetime rating of 9.55/10.
100% Satisfaction: Your satisfaction is our top priority! If you’re not happy with our service or products we’ll work with you to make it right, quickly and painlessly. If you’re not satisfied, contact us immediately at 1-866-613-2617 or customerservice@cooksdirect.com.
Live Customer Service: Our team consists of real, live people right here in Illinois who want to help you. We’re trained on the products we sell, in contact with the vendors we carry and we’ve been doing this for 15 years! Call us at 1-866-506-3048 or use the Click to Chat Now button on the search bar (Mon-Fri 6:30am to 5:30pm CST).
Quick Shipping: All in stock items ship within 24 hours and if you’ve ordered something shipping directly from the manufacturer, we expedite your order. Typical shipping times are posted on each item on the site so you know what to expect. If there is an extended lead time, we call you to discuss your options rather than waiting for you to call us!
Exclusive Products: Cook’s Brand products are items that we’ve designed and manufacture. These are typically specialized foodservice items for the busy, high volume kitchen. For years, customers would have us looking for products that we just couldn’t find. After a while, we realized there was a void in the market place – so we jumped in to fill it. Look for Cook’s Brand items – you’ll only find them here!
Chef Owned: Our founder is a graduate of the Culinary Institute of America, who has been in the food service industry for over 40 years from Chef to Operator and now as a distributor. Believing that having ‘the right tool for the job’ is important, we select products from a Chef’s point of view focusing on function, quality and value.
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Privacy & Legal InformationThank you for visiting the Cook’s Direct website and reviewing our privacy policy. Our privacy policy is simple: we will collect no personal information about you when you visit our website unless you choose to provide that information to us. Cook’s does not rent, sell or exchange information about its customers. Information Collected and Stored Automatically: The Cook’s web server collects and saves only the default information customarily logged by World Wide Web server software. Specifically, for each http request received, the date and time, the originating IP address, the object requested, and the completion status of the request is collected and saved. We may analyze these logs to determine the traffic through the server in hits, the number of pages served, and the level of demand for pages of interest during a limited period of time. We may also review access to particular pages to determine any statistics that may be of value to Cook’s in establishing priorities and updating the site or it's contents to better accomplish our mission and provide quality services and products to our customers. E-mail Inquiries to Cook’s: All e-mail correspondence submitted to Cook’s is saved for the express purposes of maintaining a documented history of our ability to fulfill your request. We do not collect personal information for any purpose other than to respond to you. Cook’s does not rent, sell or exchange information about its customers. We only share the information you give us with third parties when input from that individual or organization is needed to respond to your inquiry. We do however analyze information collected in email inquiries to determine areas of interest to our customers or topics for discussion in the News & Specials section that would be of value to add to the website and enhance the user experience. Accuracy and Security of Customer Information Cook’s makes all reasonable efforts to ensure that the customer information it maintains is accurate, timely and secure. Cook’s will monitor and adopt, as appropriate, new technological developments that are designed to aid in ensuring the accuracy and security of customer information. Cook’s enforces its policies in regard to gathering, access and use of personal customer information by its employees and authorized third parties. Links to Other Sites Cook’s has links to other web sites. Once you link to another site, you are subject to the privacy policy of the new site. Use of Cookies Cook’s uses "cookies" to help personalize your online experience with us. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. A cookie will tell the Web server that you have returned to a specific page. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the certain website features. SITE TERMS BY PURCHASING FROM US, YOU AGREE TO THESE TERMS AND CONDITIONS. No other terms shall apply except as agreed in writing signed by us. We reserve the right to correct typographic errors and reject orders. Prices, title and risk of loss are F.O.B. our warehouse. Prices don't include taxes or shipment and may be changed without notice. Payment due within 30 days of shipment, net on open account less 2% for payment within 10 days of shipment. Visa, MasterCard, and American Express accepted for net invoice amount. Credit card arrangements subject to change. Open accounts available on approval. RETURNS All items to be returned must be authorized by Cook’s before return. Some items are subject to a 20% to 50% restocking charge and return freight charges. Some custom items may not be returned. Call 1-866-506-3048 for assistance. For complete details, please refer to our Return Policy. Your satisfaction is our top priority! If you’re not happy with our service or any product purchased through our catalog or www.cooksdirect.com, we’ll work with you for complete resolution of your concerns – quickly and painlessly. LIMITED WARRANTY Our only warranty obligation is to replace any item proved defective in material or workmanship. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PURPOSE, ARE DISCLAIMED. LIABILITY WE SHALL NOT BE LIABLE IN CONTRACT, WARRANTY, TORT OR OTHERWISE FOR CONSEQUENTIAL, SPECIAL, EXEMPLARY OR INCIDENTAL DAMAGES. IN NO EVENT SHALL OUR LIABILITY EXCEED THE PURCHASE PRICE. ENFORCING THE LIMITED REPLACEMENT RIGHTS IS YOUR EXCLUSIVE REMEDY. INFORMATION Information about products is as provided by our supplier. We make no warranty or representation concerning such information. OBLIGATIONS You warrant, represent and agree: (1) to comply with all laws; (2) that our sale and shipment of the product will not, by export thereof, your legal status or otherwise, cause us to violate any law; and (3) to indemnify us against any losses from a failure by you or a third party to comply with law or these terms and conditions, or from use of the product. |
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27725 Diehl Road Warrenville, IL 60555 1-866-506-3048
© Copyright 2010 Cook's Direct, Inc. All Rights Reserved.
© Copyright 2010 Cook's Direct, Inc. All Rights Reserved.