FAQ's


What if I don't want to place my order online?
One of our Customer Service Representatives will be happy to take your order over the phone for you, please call 1-866-506-3048

Can I buy from Cook's Direct, Inc if I am not a commercial user?
YES! Although Cook's Direct, Inc is more geared toward the commercial foodservice industry, it is also open to the public. Many smallwares and light equipment can be used in either commercial or residential settings.

Can I return an item?
Yes, items can be returned if they are not damaged. In some cases, shipping and restocking fees may apply.

Do you accept PO 's or allow customers to purchase on credit?
If you are interested in possible credit terms with Cook's Direct, Inc, please contact our customer service team at 1-866-506-3048

In the event that my item breaks, how do you handle warranties?
Items sold by Cook's Direct, Inc come with the manufacturer's warranty. All warranty issues are handled directly with the manufacturer and their service agencies.

Do you charge sales tax?
Cook's Direct, Inc only charges sales tax for Illinois orders; all other states are exempt from sales tax.

Is there an extra shipping charge for items on backorder?
No additional shipping charges will occur after you receive your final checkout total.

Do you offer leasing options on equipment and supplies?
No, Cook's Direct, Inc does not offer leasing online.

Where will Cook's Direct, Inc ship?
Cook's Direct, Inc will ship to anywhere in the United States. For orders shipped to Alaska, Hawaii, or Puerto Rico additional shipping charges will be applied. Unfortunately, we are unable to deliver to PO and APO/FPO boxes.

What shipping methods do you use?
Cook's Direct, Inc ships most items via UPS Ground. Larger items may be shipped via freight line shipments. Our preferred freight carrier is UPS Freight.

Where is the shipping origin?
Many items will ship from our warehouse in Warrenville, IL. Some items not in stock may be shipped directly from the manufacturer’s warehouse.

After I place an order, how fast do you ship?
Our goal at Cook's Direct, Inc is to ship your items out to you as soon as possible. Items that are in stock in our warehouse will be shipped within 2 business days after the order is processed. Items not in stock will be shipped directly from the manufacturer.

Do you sell used equipment?
No, Cook's Direct, Inc only sells new equipment.

Can I buy quantities other than those shown on your website?
If you would like a specific quantity that is not offered on the website, you can call our toll free number at 866-506-3048 and a customer service representative will help you decide on a quantity to best suit your needs.

Where is Cook's Direct, Inc located?
Cook's Direct, Inc is headquartered in Warrenville, Illinois, a suburb of Chicago.

If my question was still not answered, how can I contact you?
Please call the Cook's Direct, Inc Customer Service Department at 866-506-3048 and a representative will be happy to answer any questions you may have.



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