About Us | Cook's Direct

*Chef Owned • 28,000 Products • Expert Advice*	My Account (login) Shopping Cart: $0.00 (0 Items) Customer Service 1-866-506-3048

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“This was a very positive shopping experience. Everything was as expected.” From Alana A. 6/14/11 – we couldn’t have said it better! That rating is on Amazon.com where we have 400+ reviews and counting with 97% positive feedback. Okay, if that’s not enough, take a look at our listing on ResellerRatings.com where we have a lifetime rating of 9.55/10.

100% Satisfaction: Your satisfaction is our top priority! If you’re not happy with our service or products we’ll work with you to make it right, quickly and painlessly. If you’re not satisfied, contact us immediately at 1-866-613-2617 or customerservice@cooksdirect.com.

Live Customer Service: Our team consists of real, live people right here in Illinois who want to help you. We’re trained on the products we sell, in contact with the vendors we carry and we’ve been doing this for 15 years! Call us at 1-866-506-3048 or use the Click to Chat Now button on the search bar (Mon-Fri 6:30am to 5:30pm CST).

Quick Shipping: All in stock items ship within 24 hours and if you’ve ordered something shipping directly from the manufacturer, we expedite your order. Typical shipping times are posted on each item on the site so you know what to expect. If there is an extended lead time, we call you to discuss your options rather than waiting for you to call us!

Exclusive Products: Cook’s Brand products are items that we’ve designed and manufacture. These are typically specialized foodservice items for the busy, high volume kitchen. For years, customers would have us looking for products that we just couldn’t find. After a while, we realized there was a void in the market place – so we jumped in to fill it. Look for Cook’s Brand items – you’ll only find them here!

Chef Owned: Our founder is a graduate of the Culinary Institute of America, who has been in the food service industry for over 40 years from Chef to Operator and now as a distributor. Believing that having ‘the right tool for the job’ is important, we select products from a Chef’s point of view focusing on function, quality and value.

About Us - Cook's Direct

Cook's Direct is your reliable source for quality foodservice equipment and supplies. Like your operations, we are quick, efficient and effective. We understand the demanding needs of the commercial kitchen, particularly in the hospital, university, school and senior living communities. You see, we got our start working with foodservice professionals in the tough, high-pressure correctional kitchen environment.

In our early beginnings, as Cook’s Correctional Kitchen Equipment, we learned what type of equipment and supplies stand up to the daily stress of thousands of meals a day, served seven days a week. These early lessons taught us not only what equipment and supplies to offer, but which products contribute to the efficiency and effectiveness of a “high volume” foodservice environment. We’ve taken our knowledge and translated it to the best product offering in the industry. As a designer and manufacturer of our own line of products we continue to expand that offering to new and innovative products and product features.

We also understand that the pressures to produce large volumes of meals is very great. So we strive to make your buying experience with Cook’s the easiest and most effective in the industry. We offer thousands of foodservice equipment and supplies online with hundreds of new products added weekly. If you can't find what you're looking for, our expert sales team can research and find those products for your convenience. Our sales associates go through intense and continuous training on the foodservice products, allowing us to provide the best knowledge and expertise for all your kitchen needs.

We also appreciate the pace at which you work and therefore we work to get the foodservice equipment and supplies to you fast. We warehouse many supplies ranging from pots and pans to chemicals and disposables with same day shipping on most products. We have great relations with the equipment manufacturers so you get your special equipment orders fast. We do the same thing with large order quotes as we can turn them around in no time at all.

So whether you are in a hospital, school, university or senior living facility, we can help with your foodservice operations. We offer innovative ideas, product knowledge and focused customer care, so you will receive the best product, the best service and superior operational knowledge for your foodservice operation.

And most importantly… your total satisfaction… 100% of the time.

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